Conclusion

Generally speaking, the results indicate that customers are, on the whole, very satisfied when it comes to service, logistics and collaboration.

The most important conclusions were as follows:

• That RIVAL’s services are excellent in terms of quality, and that RIVAL is seen as a very flexible supplier.
• That customers feel we are reliable when it comes to delivery, but that – despite our focus on this issue – there have been instances where RIVAL has been unable to comply with agreed delivery deadlines. RVAL has been hesitant to contact customers in the event of changes to a delivery.
• RIVAL is seen as an honest supplier, with information and machine parts being treated confidentially. Customers trust that RIVAL is able to process vital, costly parts.

Morten Therkildsen
MSc in Economics & Business Administration

moth@lorenzenproficon.dk

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