Quality costs We measure our ability to deliver quality. This page illustrates our ability to deliver quality by showing our scrap costs in relation to our turnover.
Scrap costs include the cost of raw materials and man hours involved in rectifying errors.
It must be emphasised that all our internal costs are included, and that customers are only ever aware of a fraction of these since errors are typically detected internally prior to delivery.
The page is updated at the beginning of every month.
Goals for quality costs RIVAL’s goals as regards scrap are as follows:
